Sometimes we need to access your computer and in that case we will use free software called Chrome Remote Desktop. Be advised that by accessing your computer we can see your private stuff (that is accessible on your computer), so if you have problem with that, please let us know. We can try to fix your problem without using remote connection, but we cannot guarantee that it will be successful.
Please proceed with the installation only if you agree to give us full access to your computer.
Setup Chrome Remote Desktop
Sign in to Chrome
Sign into the browser by clicking the picture icon in the upper-right corner of the browser.
Set up Remote Access
Click the blue download icon underneath "Set up remote access.". Click the blue Accept and install button. If your computer requires an administrative password for installations, you will need to enter that also.
Chrome Remote Desktop will ask you to set a name for the computer. Type the name in the text field (ie. HomeComputer). You will be asked to create a PIN code to keep someone from accessing your system without your knowledge. The PIN can only be numbers, no letters and must be at least six digits long. Be sure that your PIN is hard to guess. REMEMBER PIN.
DO NOT give this PIN to the persons you do not trust! We will NOT ask for it!
DO NOT give PIN to the persons you do not trust!
We will ask for one-time access code generated on the Chrome Remote Desktop page. We will NOT call you to ask for a PIN. We will NOT mail you and ask for a PIN. We will NOT ask you for your PIN - PERIOD. Be careful, stay safe! If in doubt, contact us!
Please complete the payment on the PayPal website
ONE-TIME SUPPORT FEE
If your problem is easy to fix,
which majority of problems are,
you will be asked by our tech to purchase this option.
If our tech believes that fixing the problem will take much more time than usual, you will be asked to purchase this also.
When you finish the payment on the PayPal website, we will only reserve the amount, but not capture the payment until you are satisfied with the service.
With a PayPal account, you're eligible for purchase protection, full refunds and many other things.